We’re Fresh Out Of Caring

(There is a sign right above our desk in the restaurant that says, “THIS IS NOT FAST FOOD. This is good food, cooked as fast as I can,” made by one of my bosses after people complained about wait time. We are a restaurant specializing in burgers, so sometimes people mistake us for a fast food place, when we are not. We can make orders as fast as 10 minutes if it’s not busy, but with the boss it’s usually 15 minutes as he’s a perfectionist.)

Customer: “Hi, I’d like to make a to-go order.”

Me: “Certainly! That will take about 15 minutes.”

Customer: “Oh… that long? Don’t you have anything premade?”

Me: *pointing to sign* “No, ma’am… we make everything fresh. Ten to fifteen minutes is generally the fastest we can get orders out if it’s not busy. It’s certainly worth the wait.”

(The customer rolls her eyes and walks out.)

Me: “Have a great day!”