Literally No One Is Paid Enough To Deal With This

, , , , , | Right | February 12, 2021

I am a pagan lesbian working as a call center agent. In particular, it’s my job to talk to customers who, in some capacity, requested contact regarding a transaction or feedback. This particular call type typically takes around forty-five minutes, so that, combined with the general office drama, means that management’s expectations are low.

I have just gotten through the final part of a call with a lonely old woman who got on so many tangents that the call has taken almost two hours. I have been as nice as I can, but I’m mentally reeling in exhaustion, when she drops this gem on me.

The woman is talking amicably about her niece’s family, and then, suddenly, her tone changes to a really threatening and angry sound.

Woman: “You know, dear, [Political Figure] is the antichrist. I can’t believe that it’s allowed now for gay people to, you know! Ugh! Those gays shouldn’t be allowed to get married.”

I snap out of my stupor.

Me: “Sorry, ma’am, can you say that again?”

Woman: “Didn’t you hear? Gays are allowed to marry! It’s so revolting! I hate gay people. They’re all going to burn in Hell!”

Me: *Failing to stop myself* “Stop pretending you’re good enough to judge others on God’s behalf. Jesus loves everyone, especially gay people!”

I hang up on her and then remember I’m at work and look in horror toward my supervisor, who is staring at me like I’ve grown another head.

Supervisor: “Since I could hear you, I have to flag the call. I thought you said you believed in, what was it? Like, trees and the moon? What was that about?”

I’m embarrassed, and I figure this is how I get outed at work and then fired. 

Me: “Well, uh, she said gay people are going to Hell, so I just—”

[Supervisor] puts her hand up to stop me. 

Supervisor: “Oh, no. I get it. My brother is gay. I’ll make sure it’s in the system that she’s an abusive caller. Even if she calls back to complain, it won’t go anywhere.”

My coworkers were very supportive of my relationship with my girlfriend, and my coming-out at work inspired a couple of others to come out of their shells! I didn’t end up working there too long, though, because call center work is really miserable.

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You Think YOUR In-Laws Are Invasive?

, , , , , | Related | January 23, 2021

Before getting married, I met my husband’s parents a few times. They were friendly enough, but we ended up spending a lot more time with my family, and it was only later that I realized why.

One big red flag was the fact that, one week before our wedding, his parents called and left a voicemail to tell us that they were actually going to be going on a Mediterranean Cruise that week, that they’d miss us, and that they hoped we’d have fun. I was shocked, but my husband just shrugged and accepted it, and we ended up having a lovely ceremony and moved into our own little two-bedroom house.

Then, around three months after the wedding, there is a knock on our door, and when we answer it, we find his parents standing on our front porch with suitcases in hand, and with a moving truck parked in our driveway.

Husband: “Hi, Mom. Hi, Dad. What are you doing here?”

Mother-In-Law: “We’re moving in!”

I am standing right behind my husband, and I am stunned. I don’t deal well with conflict, and I start dreading what sort of fight we’ll have to have to tell them no when they’ve apparently already packed up to move in. My wonderful hubby, however, just smiles and speaks in a calm and cheerful voice.

Husband: “No, you’re not.”

Mother-In-Law: “Oh, but it will be so convenient. We can—”

My husband cuts her off by stepping forward and wrapping her in a hug. He then proceeds to hug his dad, before stepping back and putting a hand on both of their shoulders.

Husband: “Mom, Dad, I love you both, but you are not moving in with us. Especially not with zero notice. We’d love to have you over for a short visit, maybe next weekend, but you are not moving in with us.”

He then gives them both another hug before turning and walking back inside and then closing the door behind them, leaving them both standing out on the porch. He then crosses right to me, wraps me up in a hug, and buries his face in my hair.

Husband: *Muttering* “Now you see why I wasn’t too broken up about them not being at the wedding.”

They did end up leaving, and thankfully, they haven’t tried something like that again.


This story is part of our Best Of January 2021 roundup!

Read the next Best Of January 2021 roundup story!

Read the Best Of January 2021 roundup!

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The Price Has Gone Up In Smoke

, , , , , | Right | January 13, 2021

I work for a small grocery store chain. A lot of our customers are regulars, and I’ve learned several people’s rewards numbers and/or usual orders of smokes and alcohol. There has just been a small price increase on some smokes.

Me: “Your usual two-pack of blues?”

Customer: “Yep, you got it.”

I grab the packs of smokes and ring them up.

Me: “Your total is $11.18.”

The customer hands me two fives and then stares at me.

Me: “Oh, I’m sorry, maybe I didn’t say it clearly, but your total is $11.18; you only handed me $10.00.”

Customer: “Oh, $11.18, my bad.”

He hands me another dollar and stares at me expectantly.

Me: “So… do you have eighteen cents?”

Customer: “Nope, only a dime.”

Me: “Oh, okay. Well, I can put one pack back if you need, since you still owe eighteen cents. Nobody has left change yet today.”

Customer: “So, you mean to tell me you won’t sell me my smokes? It’s eighteen cents, kid! It’s not my fault prices went up!”

I’m twenty-two, mind you.

Me: “Sir, I’m sorry, but I can’t just short my till every time someone is a few cents short; it adds up. You’ve got to pay your total or there’s nothing I can do to help you. I’m really sorry. The prices went up about a week ago. I thought you knew when you bought your packs yesterday.”

The customer huffs and throws another dollar at me. I ring him through and give him his change and a receipt.

Me: “Have a nice day! Sorry again!”

Customer: *Disgruntled old man huff*

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Their Brain Shut Down Along With The Power, Part 2

, , , | Right | December 16, 2020

I’ve just given my books to the cashier at the local used bookstore when the power goes out. After some mutual, “Oh, this sucks,” on both our parts, the cashier places a call to his boss, who tells him to go ahead and check out manually. So he pulls out a calculator and starts tallying up my total while I continue to browse.

There are enough windows in the building that it’s dim but not very dark inside. While I’m waiting for him to finish, three more customers wander in, and the following conversation takes place in an almost identical fashion each time.

Customer: “Hello, are you open today?”

Cashier: “Yes, we’re open. But there’s a power outage, so we can only take cash, not cards.”

Customer: “Oh… is that why it’s so dark in here?”

No, people, the store just likes to make you shop in the dark. I paid for my books and left before the power was restored, so I can only imagine how many more times the poor cashier had that same conversation before the lights came back on.

Related:
Their Brain Shut Down Along With The Power

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The Most Stressful Five Minutes Ever

, , , , , | Working | December 3, 2020

I work overnights at a hotel and also manage a day job. Six days out of the week, I’m up for twelve to eighteen hours.

One day, I wake up later than expected and realize I have to be at work in twenty minutes. It takes me about fifteen minutes just to drive there, so I immediately text my coworker.

Me: “I’m so sorry, but I’m going to be five or ten minutes late. I’m really, really sorry!”

I get ready as fast as I can, taking my toothbrush, face wash, and makeup with me, so if I have a spare moment I can clean up better there.

The coworker texts me back.

Coworker: “Don’t worry! It’s okay.”

I arrive literally at 10:05; the shift starts at 10:00. As I turn my car off, I see a ton of text notifications. Most are from my coworker yelling at me for being late.

Coworker: “I had plans! It isn’t fair for me to have to stay later just for you!”

The other is from my manager.

Manager: “Are you all right? Your shift is starting in a minute. Do I need to find someone to cover for you?”

I am a little peeved at this, as I did warn my coworker and it was a genuine accident. I have never been late before, and I’m also nervous about getting in trouble for being late.

Rather than answer the text messages, I rush in and greet my coworker, apologizing as much as I can. I don’t offer excuses as I know it’s my fault for missing my alarm. My coworker just scowls at me and grabs her stuff and leaves, not bothering to tell me anything about her shift. We usually tell the new desk person if there were any complications, drama, problems, etc., and if there were none, it’s normal for us to just say so; that way the new front desk can get a feel of that kind of shift it will be and just be aware of any problems.

Just as she leaves, my phone rings and I see it’s the manager, so I answer.

Manager: “Are you all right?”

Me: “Yes. I’m at work, but I wanted to relieve [Coworker] before I responded to your texts.”

Manager: “Oh, I thought you would be later. I know you work two jobs, so I was afraid you got sick or majorly overslept. You’re okay. I’ll text [Coworker] and let her know that if it’s more than fifteen minutes, then she can contact me. Well, I’m glad you’re okay and at work. See you in the morning.” *Hangs up*

I then start my nightly routine, only to find a handwritten note, again from my coworker, calling me out on being late and explaining that it’s not fair or right for me to be late. While I do understand how annoying it is to stay later, it seriously gets under my skin because I was literally five minutes late. and I’ve stayed an hour or two later in the mornings because the morning front desk overslept. Also, I’ve come in early to relieve this same coworker because she was sick or had night events she wanted to go to.

In the morning, at the end of my shift, the manager comes in and I apologize once more to her.

Manager: “It’s okay. To be honest, by the way [Coworker ] told me you would be late, I was honestly expecting an hour or more. She was saying that you texted her right before her shift was to end and that you needed time to get ready, eat, and drive on over. And she said that she had something going on that she had to get home for. That’s why I was wondering if you needed someone to cover your shift or come in and cover for an hour so she could leave.”

Me: “Well, in the amount of time it would’ve taken for someone to come over and cover for me so she could leave, I probably would’ve arrived by then anyway.”

Manager: *Shrugging* “I suppose that’s true. Anyway, don’t worry about it. I was more concerned that you were sick or something. It was just five minutes, and you’ve stayed later or come in earlier in the past. Just don’t let it be a habit.”

I thanked her for understanding and promised it wouldn’t happen again, and then I went home. The next time that coworker asked me to come in early, I said no.

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