It’s Time To Borrow A New Excuse

, , , , | Right | June 21, 2017

(Our library policy is that you must either provide your library card or a form of photo ID to check out items or use a computer. A patron comes in, selects a few DVDs, and comes up to the front counter.)

Patron: “And I don’t have my library card or my ID, so just look me up by my last name.”

Me: “I’m sorry, but we’re going to need either your library card or your photo ID to check out your items.”

Patron: “You know who I am! I’m in every day! Why can’t you just check me out?”

Me: “I’m sorry; it’s our policy.”

Patron: *points at a new coworker who has only been working a few weeks at this point* “Well, SHE checks me out all the time without my card! Isn’t that right?”

Coworker: *deer-in-headlights look* “Uh…”

Me: “I’m afraid it’s against our policy. Would you like me to hold your DVDs for you, and you can check them out the next time you come in with your card?”

Patron: *angrily throws the DVDs across the counter at me* “Never mind!” *storms out*

(The coworker was apologetic, saying she’d never seen this woman before and had no idea what she’s talking about. Sadly, this isn’t the first time someone has used the “but so-and-so lets me check out without a card” excuse, and it’s unlikely to be the last…)

You Can’t Beat Traditional Parenting  

, , , | Right | June 16, 2017

(The phone rings at the front desk, but when I answer it I just hear it hanging up, so I call back to make sure everything is okay.)

Me: “This is [My Name] at the front desk; did you just try to call?”

Guest: “It must have been one of my kids. I’ll go beat them now.”