Unfiltered Story #157518

, , | | Unfiltered | July 9, 2019

(My dad and I are from Portland Oregon and we are in Idaho attending a camp, my dad is a counselor so we arrived early. The camp has a talent show and the counselors do a portion, this year its a cross dressing skit, and it was rather funny at that. This scenario takes place as we buy his get up in Idaho.)

Cashier: OK, is this everything for you?

(Note that he is obviously a Mormon, its very common in this part of town.)

Dad: Yes, that’s all, thank you.

Cashier: *as he bags the clothes which are huge and baggy, I am a fairly small girl at the time* These couldn’t possibly be for you?

Me: Nope! *thinking nothing of it*

Cashier: Then… Your mother?

Me: No?

Dad: Well they’re mine of course!

Cashier: *sputtering about and looking completely flustered and confused, like it was the most unnatural thing in the world*

My dad and I just crack up and walk out of the store.

Ask Me Again And I’ll Tell You The Same

, , , , , , | | Learning | June 19, 2019

(I am working the textbook buyback at the end of the semester, which understandably makes the students grouchy when they get next to nothing for their expensive books. While I am sympathetic to their emotions, there are still regulations we have to follow when it comes to the condition of books we can accept. A customer approaches my counter, placing on the counter a textbook that has clearly been dropped in a puddle at some point. It is very obviously shriveled by water damage.)

Me: “I’m sorry, but we won’t be able to take back this book.”

Customer: “Why? This was an expensive book!”

Me: “It’s got very obvious water damage. We’re not allowed to resell books to students if they’re in this kind of condition. I’m really sorry.”

Customer: “I’m not leaving without my money for this book.”

(At this moment the wholesale book representative, who helps during this time of year, sees the situation unfolding and steps in to help.)

Representative: “Ma’am, I overheard everything this employee said to you. They explained the university’s standards adequately when it comes to textbook condition.”

Customer: “I got it off the shelf like that!”

Representative: “While I personally don’t believe that, you have no way of proving it.”

Customer: “Here’s the receipt!”

Representative: “That just shows when you purchased the book at the beginning of the semester. And if you look at the bottom, it explains there the conditions on buying and reselling books in this store.”

Customer: “Wait, do you even work here? I’ve never seen you here before!”

Representative: “I’m a representative of the [Book Company], to help the student employees with any… difficulties that may arise during the buyback session.”

Customer: “I want to– No, I demand to talk to a manager who actually works here!”

Me: “Okay, I’ll go get the textbook manager.”

(I walk away from the counter, where the representative is still explaining the buyback conditions. I go into the office of the textbook department manager, where his desk is already stacked with books and paperwork. Apologizing for interrupting his backlog, I explain the situation. Sighing, he follows me back to the front of the store, where the customer and the representative are still arguing.)

Textbook Manager: “As my employee pointed out to you, and as the wholesale representative pointed out, we cannot take a book back in this condition.”

(To summarize, the customer goes on how she drove over 60 miles from her hometown to sell this book back to us. She tells us about some hardships in her life, which we feel sympathy for, but have no relevance to our refusing to take back a water-damaged book. She still insists she bought the book that way.)

Textbook Manager: “Is there anything else we can help you with?”

Customer: “I want to talk to your manager!”

Me: “I’m on it.”

(I make my way back to the bookstore manager, who not only oversees the textbook sales, but is also currently occupied by school apparel and memorabilia. Once again, I explain the situation. Groaning, he follows me up to the storefront.”

Bookstore Manager: “As my employee said, as the representative said, as my textbook manager said, and what I say is that our university policy prohibits us from accepting back a book in this poor of a condition. Plus, do you really think a student would buy something that’s like this?”

Customer: “I would!”

Bookstore Manager: “We refuse to take back this textbook.”

Customer: *some kind of noise*

Bookstore Manager: “No, ma’am, it’s non-negotiable. Now, unless there’s something else we can help you with, I’d like to ask you to leave the store.”

Customer: “I’m going to the president’s office to file a complaint against this store! You’re on notice!”

Bookstore Manager: “If that’s what you want to do, go ahead. Now, please leave the store.”

Customer: *more noise*

Bookstore Manager: “Ma’am, please don’t make me call university security to escort you out.”

Customer: “You know what? You can just f****** keep this book!”

(The customer tries to throw the textbook at us, but it falls onto the countertop and some pages fall out. Dumbfounded, we watch as the customer storms out of the store. She suddenly stops right outside the doors and turns around.)

Customer: “F*** you!”

(We never heard from the university president’s office. For the rest of my employment at the bookstore, this story would come up as an example for the new employees training for buyback. Apparently, even after I graduated, this was still a horror story the trainees would whisper to each other in the safety of the break room.)

Some Of These Books Are Trash

, , , , | | Right | June 19, 2019

Like many libraries, ours has an outdoor book-drop where people can turn in their library books after hours or if they’re in too much of a hurry to come inside. It’s not uncommon for patrons with overdue items to insist they’ve put their books and movies in the outdoor book-drop, though we empty the drop several times a day to ensure items don’t accrue fines.

One elderly gentleman calls us to ask why two books are still showing up on his account when he knows for a fact that he put them in our outdoor book-drop a week ago. We search the shelves and the drop for the missing books but come up empty. We ask the man again when he turned in the books.

“Last week,” he says, “in the book-drop in front of the library.”

Cue expressions of horror from all of us. Our outdoor book-drop is located on the side of the building. What’s in front of the library… is a trash can.

We check the trash can to be safe, but it has since been emptied by the janitorial crew and the books are long gone. I feel bad for the gentleman accidentally throwing away library books, but at the same time, don’t most people recognize a trash can when they see one?

Waking Up And Smelling The Wasted Coffee

, , , , | | Working | June 3, 2019

I was working in the government office that answers law enforcement requests for driver’s license and vehicle registration inquiries. I usually worked second shift and the cleaning crew would come through shortly before that shift ended and third shift started. They cleaned the break area and emptied and cleaned the coffee pots and coffee machine. The third shift was covered by only one person and she drank a lot of coffee, but I’m not a coffee drinker at all.

The third shift employee was on vacation, so I was temporarily working in her place. The first morning, when the day shift started filtering in, there was some grumbling that there was no fresh coffee as they were used to. I explained that I don’t drink it, so hadn’t made any. The second or third morning, a supervisor approached me and asked if I could please start a pot of coffee at a time shortly before the day people started to arrive, and I said I would as it was an automatic system with the pre-measured packets. I just had to place the packet in the basket, insert the basket, and push the button, so it only took a moment and there was really no reason not to and no way to mess it up.

The next morning, I did as requested and started the coffee. It had just finished brewing maybe five minutes prior, when the first day worker walked in, that same supervisor. She approached the coffee machine, took the pot off the plate, poured it down the drain, and started another! Guess who didn’t have their morning coffee waiting for the remainder of the time I was filling in?

Sick Burn

, , , , | | Right | May 29, 2019

(A woman walks up to my counter with a saucepan. The aluminum core has been melted out of the base of the pan. She explains to me that she burned the pan and she wants to get it replaced.)

Me: “Oh, good timing! They’re on sale right now!”

Customer: “No, I just want to trade it for a new one.”

Me: “I’m sorry, we can’t replace the pan for that.”

Customer: “I don’t understand. Isn’t it covered by the warranty?”

Me: “No, the warranty doesn’t cover that.”

Customer: “Why doesn’t the warranty cover that?”

Me: “Well, the warranty only covers flaws in the pan, like if the handle falls off, or there’s a funny spot on the finish right out of the box.”

Customer: “I don’t understand why this isn’t covered!”

Me: “The warranty doesn’t cover burning the pan.”

Customer: “Well, my friend had it happen and they gave her a new pan.”

Me: “I’m sorry. We’re not supposed to do that. The warranty doesn’t cover that.”

Customer: *getting very frustrated with me* “Well, I just don’t understand why the warranty doesn’t cover it!”

Me: “The warranty only covers manufacturer’s mistakes. It doesn’t cover burning the pan because you. Did. It. To. The. Pan.”

(The customer took her pan and huffed out the door.)

Page 1/1412345...Last