Welcome To Retail, Part 8
Customer: “Where is the peanut butter?”
Me: “Aisle ten.”
He comes back a few minutes later.
Customer: “You don’t have any more.”
I walk over there and point it out to him.
Customer: “Oh, okay. Thank you.”
However, he then goes and tells my manager that I wouldn’t tell him where the peanut butter was! My manager calls me to the front.
Manager: “Sir, I just hired this young man, so I have been observing him and watching him work on the cameras. I saw where he showed you. Why are you lying?”
The guy’s face goes beet red and he just walks out of the store and never comes back.
Manager: *To me.* “Yeah. They like to f*** with us like that.”
Me: “Why?”
Manager: “Because they’re miserable and they want us to be too. Don’t worry; I got your back.”
What an eye-opening moment for me.
Related:
Welcome To Retail, Part 7
Welcome To Retail, Part 6
Welcome To Retail, Part 5
Welcome To Retail, Part 4
Welcome To Retail, Part 3
Question of the Week
Have you ever served a bad customer who got what they deserved?
