Warrants A Good Action

, , , , | Hopeless | April 18, 2016

(I’ve been pinching pennies for months. My house in a town three hours away has been listed for sale for five months and I’m living in a tiny rental room near my new job, so I’m paying for my house, taxes, bills, plus a rental, and finances are tight. I found out a few days before that my transmission needs to be fixed for $2700 or replaced for $3500. This bill will cripple my finances at this time. I am at a dealership service department.)

Me: “I’m here to drop off my car for an inspection; I’m really really hoping it’s covered under warranty. Can you call me if the bill is going to go over $100?”

Serviceman: “Yes, we sure can. If the repair turns out to be under warranty then the inspection is covered, too. If not then the inspection fee is less than $100 for sure.”

(Six hours later…)

Serviceman: “Hi there, has your car had any work on it in the past on the transmission?”

Me: “Yes, there was a fix to the axle or something in January. I’m sorry; I don’t remember all the details anymore, though.”

Serviceman: “Did you pay for that work? Where did you get it done?”

Me: “In [Other Auto Repair Shop].”

Serviceman: “Well, they used the wrong part and that fix would have been covered under your warranty, so I’m going to cover this whole mess under your warranty so it won’t cost you anything else.”

(He couldn’t have been nicer about it! I’ll be taking them some freshly-baked treats when I get my car back later this week!)

1 Thumbs
528