User Confuser
Me: “[Company] help desk. This is [My Name.] How can I help you?”
User: “Nothing is working.”
(After a few moments of troubleshooting I determine that another technician was working on her computer, and the user can’t log in because she’s attempting to use her password with his name.)
Me: “Okay, so what you need to do is to click the ‘switch user’ button.”
User: “That’s what he told me to do earlier, but it doesn’t work.”
Me: “Can you describe to me what you see when you press that button?”
User: “There’s two squares on the screen, one says [Technician] and the other says ‘Log in as other user.’ ”
Me: “Okay… so, select ‘log in as other user.'”
User: “But I’m not ‘other user’! I’m ME!”
Question of the Week
Have you ever served a bad customer who got what they deserved?
