User Confuser

| Right | April 28, 2017

Me: “[Company] help desk. This is [My Name.] How can I help you?”

User: “Nothing is working.”

(After a few moments of troubleshooting I determine that another technician was working on her computer, and the user can’t log in because she’s attempting to use her password with his name.)

Me: “Okay, so what you need to do is to click the ‘switch user’ button.”

User: “That’s what he told me to do earlier, but it doesn’t work.”

Me: “Can you describe to me what you see when you press that button?”

User: “There’s two squares on the screen, one says [Technician] and the other says ‘Log in as other user.’ ”

Me: “Okay… so, select ‘log in as other user.'”

User: “But I’m not ‘other user’! I’m ME!”

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