Time To Lay Out What “Layout” Means
A client calls to complain about a website that was pushed out months ago. Trying to diagnose the problem, I notice that the overall layout has changed.
Client: “No, the layout has not been changed. Everything’s just been better arranged.”
Me: “Well, the new layout seems to be the issue.”
Client: “What new layout?”
Question of the Week
Have you ever served a bad customer who got what they deserved?