Time To Expand

| Right | January 21, 2009

Me: “Thank you for calling [Hotel] reservations, this is [My Name], how may I help you?”

Customer: “Yes, do you have any rooms?”

Me: “For what night?”

Customer: “Tonight.”

Me: “I’m sorry, sir; we’re all sold out.”

Customer: “What do you mean, ‘sold out’?”

Me: “That means we’ve sold all of our rooms for tonight.”

Customer: “Don’t you have people who haven’t shown up yet?”

Me: “Um… yes, but they’ve held their rooms with a credit card.”

Customer: “Well, what does that mean?”

Me: “If they don’t show up, we’re authorized to charge them, and it means that we must hold their rooms.”

Customer: “So you’re telling me that you don’t have ANY rooms?”

Me: “No, sir, we don’t.”

Customer: “That’s ridiculous. You’re refusing to sell me empty rooms? And what hotel doesn’t have enough rooms?”

Me: “Sir, we can only build so many rooms.”

Customer: “That doesn’t make any sense. May I speak to your manager?”

Me: “I’m the manager on duty.”

Customer: “Well, you’ve been no help at all. I’m going to be calling corporate about this.”

Me: “About the fact that we’re sold out for the night?”

Customer: “Yes.”

Me: “Um… okay.”

Customer: “You’ve been very unhelpful!” *click*

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