Opposite Day Strikes Again
Me: *on the phone* “[Footwear Store], how can I help you?”
Customer: “Hi, we’re on a trip up north, and are going to drive right past you guys in a couple of hours. We’re wondering if you had a particular shoe in stock? I even have the item number so you can look it up.”
Me: “Wonderful!” *looking up item* “I’m sorry, ma’am, that particular shoe is only carried in our catalog.”
Customer: “Good, well, we don’t want to stop if you don’t have them there.”
Me: “Yeah… well, I’m sorry to say we don’t have them here. The best we could do is order them for you.”
Customer: “Okay, great, I’m a size eight, so if you could just put those on hold that’d be great. We’re on a trip and I just want to make a quick stop to pick them up.”
Me: “I’m… sorry, ma’am, maybe you didn’t hear me. We do not have those shoes in this store.”
Customer: “Okay, we’ll be there in a couple of hours.”
Me: “No, ma’am, we don’t have them. I don’t know how else to say this… None, we have zero in stock; there’s really no need for you to come in, please… don’t come in.”
Customer: “All right, we’ll see you then.” *hangs up*
Me: “…”
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Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
