Three Cents Of Nonsense
Me: “Thank you for calling guest relations. This is [My Name] speaking, how can I help you?”
Customer: “Yes, you guys overcharged me and I will accept nothing short of a full refund. This is ridiculous.”
Me: “I’d be more than happy to help. Do you have your confirmation number?”
Customer: “Yes. It’s [number].”
Me: “Great. One moment, please.”
(I look at their reservation history.)
Me: “Okay, sir. So I’m showing you have a reservation arriving tonight. One king bed, non-smoking, booked at a rate of $1297.66. What were you quoted?”
Customer: “I was quoted a rate of $1297.63.”
Me: “So you were misquoted by three cents?”
Customer: “Yes. And I demand the rate I was quoted be honored.”
Me: “But it’s three cents…”
Customer: “You d*** corporations! WHY ARE YOU RIPPING ME OFF!?”
This story is part of the Cheapskate Customers roundup!
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Question of the Week
Have you ever served a bad customer who got what they deserved?
