Three Cents Of Nonsense

, , | Right | February 7, 2008

Me: “Thank you for calling guest relations. This is [My Name] speaking, how can I help you?”

Customer: “Yes, you guys overcharged me and I will accept nothing short of a full refund. This is ridiculous.”

Me: “I’d be more than happy to help. Do you have your confirmation number?”

Customer: “Yes. It’s [number].”

Me: “Great. One moment, please.”

(I look at their reservation history.)

Me: “Okay, sir. So I’m showing you have a reservation arriving tonight. One king bed, non-smoking, booked at a rate of $1297.66. What were you quoted?”

Customer: “I was quoted a rate of $1297.63.”

Me: “So you were misquoted by three cents?”

Customer: “Yes. And I demand the rate I was quoted be honored.”

Me: “But it’s three cents…”

Customer: “You d*** corporations! WHY ARE YOU RIPPING ME OFF!?”

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