They Don’t Understand How The Competitive Market Works
I work for a major supermarket call center. I overhear a conversation between a colleague of mine and a customer.
Customer: “I have an issue with an item I bought from [Supermarket].”
Staff Member: “This is [Other Supermarket].”
Customer: “Well, surely there must be something you can do?”
Question of the Week
Have you ever served a bad customer who got what they deserved?