These Kids Lacked Some Parental Guidance
(A young teenager who has purchased tickets to a PG-rated film has just been caught sneaking into an R-rated film. I happen to recall this customer, as I sold him the ticket.)
Me: “Excuse me, sir. Do you have tickets for this film?”
Customer: “Yeah.”
Me: “May I see them?”
Customer: “I left them in the theater.”
Me: “Which theater? We can go find them.”
Customer: “Nah, my cousin has them.”
Me: “You do know you need to be 17 or older to see this film, correct?”
Customer: “Yes.”
Me: “May I see some ID?”
Customer: “I don’t have it.”
Me: “Okay, that is fine. I recall you purchasing a ticket for [Movie]. If you would like to go back in there, that is okay.”
Customer: “F*** you, man.”
Me: “Well, in that case, you’re welcome to head through that door over there.”
(I gesture to the exit.)
Customer: “I want my money back.”
Me: “Sure. If we can get your tickets, we can return them to the box office for a refund.”
Customer: “I don’t want a refund; I want my money back.”
Me: “Well, you can either get your money back or get a refund. Pick one, because they’re both the same thing.”
Customer: “I don’t need this s***. F*** you.”
Me: “Well, in that case, let me walk you to this door.”
(I escorted him out of the building, sans refund.)
Question of the Week
Have you ever served a bad customer who got what they deserved?
