The Model After Which We Should Base All Managers

My mother once worked with a manager who didn’t take crap from any customer, and he outright refused to reward bad behavior. I had to meet my mother at her job one day just before closing time, and I got to witness one of “those” encounters. I just caught the tail end, but it ended with the manager telling the idiotic, irate customer, to whom he refused to issue a refund for something they purchased several months before:

Manager: “You are not getting a refund, and I will not be giving into your nonsense. So, you have two choices here. Turn around and leave on your own, and learn to behave yourself, or I will call the police and have you trespassed from this store. Your choice.”

The customer finally acquiesced and left once the manager started dialing the police. My mom said she never saw the customer again after that in the subsequent twenty years she worked there.

I wish there were more managers like that.