The Clean Bill Of The Health Club

(We make various frozen drinks made from primarily milk, ice, and fruit flavored syrup. We have real fruit available and some customers request we make them with that so they are healthier. Note: we are also located in a mall.)

Customer: “Can I get one of those frozen drinks?”

(I start making her drink and begin adding syrup.)

Customer: “Oh, no, can you make it like they do at the health club?”

Me: “Oh, I’m sorry. Did you want it made with real fruit?”

Customer: “No, I just want it made like they do in the health club.”

Me: “I’m sorry. I don’t know how they make drinks. I didn’t even know we had a health club in the mall.”

Customer: “No, it’s not in the mall. It’s the health club! Can’t you just make it like they do?”

Me: “I’m sorry, ma’am. I’ve never been to your health club and really don’t know how they make their drinks.”

(She leaves, looking dejected.)

Customer: “I just wanted it like they make them in the health club.”