The Cake Is A Buy
A customer comes in to pick up and pay for a cake.
Customer: “I’m unhappy with this. I shouldn’t have to pay for this.”
The manager is called over.
Manager: “Is there a mistake with your order?”
Customer: “No, there was no mistake.”
Manager: “The color, flavor, letter color, and writing is exactly what you asked us to do.”
Customer: “Yes, I know. I just don’t like the end result.”
Manager: “I can swap out the cake for one of the pre-decorated cakes at a discount?”
Customer: “No! I want the cake I ordered to be free.”
She didn’t get the free cake, and she didn’t understand why…
Question of the Week
Have you ever served a bad customer who got what they deserved?
