Taxing Faxing, Part 14
(Customers will call to purchase service contracts for their mobile phones.)
Me: “Sorry, sir, but after your credit check, I am afraid that you will have to pay a deposit.”
Customer: “How?”
Me: “We can take payment usually over the phone. Or there is also a payment form that can be downloaded, printed, and either faxed or mailed to us.”
Customer: “Okay, I’ll fax it!”
(The customer ended up faxing cash. That’s right, cash. He FAXED us four $100 bills! And then just couldn’t understand when we told him it wasn’t a valid method of payment…)
Question of the Week
Have you ever served a bad customer who got what they deserved?
