The Crystal Is Not Clear
(This takes place over the phone.)
Customer: “Hi, I’m considering buying a [Very High End Brand] crystal chandelier from you guys. I was wondering… is there a way to tell by looking at it what the brand is? Like, is there a signature etched into the crystal, or something written on the metal part?”
Me: “No, I’m sorry; I haven’t seen anything like that.”
Customer: “But if I spend all this money on the best crystal, how are my guests supposed to tell? I’d want everyone to know!”
Me: “Well, each chandelier comes with a certificate of authenticity you could display, or a [Brand] tag you could hang on it if you wanted.”
Customer: *sarcastically* “Oh, that wouldn’t be pretentious at all now, would it?” *hangs up*
Question of the Week
Have you ever served a bad customer who got what they deserved?
