This Takeout Thing Just Isn’t Taking
(I take a phone order.)
Me: “Thank you for calling [Pizza Place]. Do you want takeout or delivery?”
Customer: “Takeout.”
(I take her name, double-check her phone number, and then take her order. I finish up her order and give her a price and the time estimate.)
Me: “Okay, thanks. Goodbye!”
Customer: “Don’t you need my address?”
Me: “Not for takeout, but if you would like to give it to me that will be fine.”
Customer: “Well, you’ll need it when you bring my order.”
Me: “Oh, I’m sorry; I thought you wanted take out.”
Customer: “Yes. That means you take it out to my house, right?”
(I guess she thought delivery meant that she delivers herself to the store to pick it up?)
Question of the Week
Have you ever served a bad customer who got what they deserved?
