This Takeout Thing Just Isn’t Taking

, , , | Right | January 12, 2018

(I take a phone order.)

Me: “Thank you for calling [Pizza Place]. Do you want takeout or delivery?”

Customer: “Takeout.”

(I take her name, double-check her phone number, and then take her order. I finish up her order and give her a price and the time estimate.)

Me: “Okay, thanks. Goodbye!”

Customer: “Don’t you need my address?”

Me: “Not for takeout, but if you would like to give it to me that will be fine.”

Customer: “Well, you’ll need it when you bring my order.”

Me: “Oh, I’m sorry; I thought you wanted take out.”

Customer: “Yes. That means you take it out to my house, right?”

(I guess she thought delivery meant that she delivers herself to the store to pick it up?)

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