(I need something from a company by Wednesday morning. I order it on Sunday, and since I know it will ship on Monday, I pay extra for one-day shipping. I get a confirmation email stating my item will arrive by Tuesday, eight pm. On Tuesday evening, I get an “update” showing that item will arrive on Wednesday evening, as it was only shipped out on Tuesday morning, from 500 miles away. I’ve just explained all this in a call to customer service.)
Employee: “We don’t ship on Sundays.”
Me: *still pleasant at this stage* “I know that, which is why when I ordered it on Sunday. I paid for one-day shipping, so I would get it by Tuesday.”
Employee: “I’m sorry, but it is arriving in one day.”
Me: *starting to get frustrated* “Well, yes, but not one day from when it was ordered, and not one day from when it was SUPPOSED to be shipped. Is there any way you can expedite another item for arrival by tomorrow morning?”
Employee: “I can remove the extra charge for one-day shipping, but the item IS arriving in one day.”
(We go round and round, with me pointing out I got the email from Company saying it would be there Tuesday, etc, and her just repeating that it is on time, as it is arriving one day after it was shipped.)
Me: “So, by your argument, if I selected one day shipping last week, but you don’t send it until Thursday two weeks from now, so long as it arrives on the next day, it’s still on time?” *bangs head on keyboard*
Employee: “…”
(In the end I never could get her to understand how this didn’t add up to “on time.”)