Some Are Born Deaf To Manners
(We employ a deaf, hard-working lady at our restaurant.)
Customer: *agitated* “Excuse me, are you the manager?”
Me: “Yes, sir, how can I help you?”
Customer: “That employee over there ignored me. I asked for help, even yelled, and she just walked right by. She is rude!”
Me: “Sir, she is deaf.”
Customer: “That doesn’t matter! Your employees must answer when I call!”
Me: “Sir, she is deaf. She can’t hear you at all. Even if you got her attention, she wouldn’t respond unless you use sign language or let her read your lips.”
Customer: “Well, then why does she work here?”
Me: “Because she is a hard worker and does her job well.”
Customer: “Well, you shouldn’t hire rude people!”
Me: *shaking my head*
Question of the Week
Have you ever served a bad customer who got what they deserved?
