Should Have Checked

(A vendor had requested a rush check cut and sent overnight. The check hasn’t arrived and he calls me, clearly looking for a fight.)

Vendor: *on the phone* “We never received the check today. We specifically requested the check be rushed and sent overnight so we would receive it by Thursday! I don’t know what you do sitting at that desk all day! Did you even cut the check?”

Me: *ignoring that and using my cheery customer service voice* “Let me look up the tracking number. Okay, it says your package is at the facility that had the shooting yesterday.”

(The San Francisco UPS facility had an employee shoot and kill three people and himself.)

Me: “It’s been delayed one day.”

Vendor: *silence*

Me: “So, it looks like we got that sorted. Is there anything else I can help you with?”

(The kicker is he had the tracking number. He could have looked up and seen the reason without looking like an a**.)