Shirty With The Truth

(The store I work at has had immense issues with corporate, and we are waiting on them, and have been, for over a month for many things. We can’t physically sell the things people order online before we get them. My normal manager is out this week and in her place is a spineless assistant manager. I’m nineteen and am only working for the summer, yet I am practically in charge because of the incompetence.)

Customer: “I’ve been waiting two weeks for my shirts; where are they?!”

Me: “I’m so sorry about that, ma’am. Do you possibly have your order number so I can look that up?”

Customer: *rudely* “No, you should have it in the system.”

Me: “Okay, ma’am, can I have your name, please?”

(The customer glares at me LIKE I SOMEHOW SHOULD BE ABLE TO GUESS HER NAME and writes it down for me. I take it back to the manager, we search her up, and the system says her stuff shipped on Monday. I go back out.)

Me: “So, our system says it shipped on Friday, so hopefully you should see those in about a week.”

Customer: “Can I get a shipping number?”

Me: “Absolutely!”

(I go back again. The manager says that she doesn’t have one, so maybe we “shipped” it after the mail came on Friday, and the mail guy didn’t come again until today.)

Me: “So, my manager says that even though our system says it shipped on Friday, it is possible that it didn’t actually leave until today, which is why she can’t find a tracking number. If you want—“

Customer: “I knew it! I knew you weren’t telling me the truth! Get me someone who will actually tell the truth!”

(My manager comes out next to me and literally repeats everything I just said, while I’m standing next to her.)

Customer: “I could tell the way she—“ *flips hand at me* “—was looking at me that she was lying, that she wasn’t telling the truth. Thank you for telling me the truth.”

(She left and the manager went into the back again, yelling a quick “sorry” to me. I don’t know what planet she had to be on to think that a nineteen-year-old would be hiding and lying about her shirts.)