Sadly, The Pharmacy Can’t Cure Impatience

I work in the fitting room where I answer incoming phone calls.

Me: “Thank you for calling the Olympia [Store]. How can I help you?”

Customer: “I would like to be transferred to the pharmacy.”

Me: “Let me transfer you to the pharmacy.”

About a minute later, the phone rings back.

Me: “Has the pharmacy not picked up yet?”

Customer: “This is ridiculous! I have been on hold for too long. I want to talk to the pharmacy.”

They were only on hold for less than a minute.

Me: “I’m really sorry, but it looks like they are busy with customers right now. Can I try transferring you again?”

Customer: “This is getting ridiculous! I have to pee.”

I can hear a woman’s voice in the background.

Female Voice: “Can we do this when we get home?”

Customer: “I don’t want you to transfer me; I want to talk to someone in the pharmacy!”

Me: “I’m really sorry, but in order to talk to someone in pharmacy, you have to call the store’s number, talk to the operator, and then I transfer you over to their department.”

Customer: “I just want a number! What is their number?”

I am fed up with this customer’s attitude so I decide to be funny.

Me: “The number for pharmacy is 3299.”

Customer: “Where’re the other numbers?! That’s not a number!”

Me: “You asked for a number, and I already told you that you had to call the store and then talk to me so I could transfer you over to their department. Those numbers I just gave you are the numbers to transfer you over to the pharmacy.”

Customer: “This is ridiculous. I don’t want you to transfer me! I want to talk to someone now.”

After the phone rings back the second time, I realize something is going on with the line, so I have a coworker go over to the pharmacy to let them know I will be putting the phone call on hold.

Me: “Sir, I’m going to put you on hold since it looks like the line isn’t working.”

Customer: *Angry* “This is ridiculous! I have been on hold for too long!”

This has only been going on for about two minutes now.

I talked to the pharmacy about five minutes later to find out that, because they had such horrible reception, they couldn’t hear the guest and ended the call.

Patience is the moral of the story. Apparently, this guy had none!