Sadly It’s More Difficult To Discontinue Customers

We offered a free complimentary service with the ownership of a product, but the sponsoring provider of this service has cut their contract with our company, resulting in us having to discontinue the free service. Most of our customers understand this and move on, especially since it was free service anyway. And then there is this caller:

Caller: *Irate.* “I demand that you get in touch with the sponsoring company and demand that they reinstate their contract with you!”

Me: “I’m sorry, sir, but–”

Caller: “And then I want the CEO or an executive to personally call me back!”

Me: “I can’t do that, sir.”

Caller: “Then how do you intend to provide a substitute service? You need to force the sponsoring company back into a contract!”

He then later called back threatened to sue the company for “false advertising” and even left the name of the attorney that we should be expecting to be contacted by.