Depressing Customer Service
(A customer and her five-ish-year-old son are checking out at my register. There is a magazine display nearby. One of the magazines’ cover is a tribute to a comedian who recently committed suicide.)
Customer’s Son: *pointing at the magazine* “Mommy, he died. Did you know he died?”
Customer: “Yes, it was very sad.”
Son: “He committed suicide. What does ‘committed suicide’ mean?”
Customer: “It means he hurt himself badly. Now, let’s go.
Son: “He hurted himself and died? I don’t understand. Can I skin my knee and die?!”
Customer: “No, it’s not like that. He was very sad.”
Son: “What? He died of being sad? Why was he sad? Someone said he was ‘depressed.’ What is ‘depressed?'”
Customer: *to me* “Can you explain this to him? I don’t want to.”
Me: “Um, well, I don’t really feel comfortable doing that; I’m sorry.”
Customer: “What? I hate this store. You’re so unhelpful. I’ll be talking to your corporate office.” *drags son out the door*
(I think even corporate will agree that explaining mental illness to a customer’s five-year-old is not my job.)