Really Married To That Deception

, , , , | Right | March 25, 2019

(This is a story I overheard at work, where I sit right next to the people who answer the phones regarding questions about the website and insurance policies. Sometimes you hear some great stories when they recount to each other what just happened in their headset. Please note that some insurance policy questions can be answered with basic information like your policy number while other questions require permission from the policyholder for my coworkers to speak with anyone else.)

Coworker: “Hello, thank you for calling [Insurance Company]. How may I help you?”

Caller: *obviously a woman talking in a low voice to sound like a man* “Yes, hello. I am calling about my insurance policy. I am going to hand the phone over to my wife now, so please talk to her. She’s coming over right now.”

Coworker: “…Okay?”

(There are a bunch of noises like someone rubbing the phone on their clothes or otherwise make ruffling noises. Then there are some footsteps that just sound like someone stomping in place before the caller speaks again.)

Caller: *in a super girly voice* “Hello?”

(Apparently didn’t have any questions that required permission from the husband, so my coworker never got to call her out on it and the rest of the call went normally. I wonder if she hung up feeling really good about fooling us.)

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