Out Of Line Behavior
Coffee Shop | Right
| March 6, 2015
(The cafe is run by three people: the owner, the cook, and me, the server. At this time, there is a long line going almost out the door when a customer (Customer #1) decides to skip ahead and form a new line. I say nothing but Customer #2, the person I’m taking care of, does.)
Customer #2: “Miss, the line is back there.”
Customer #1: “We can place orders here, too”
Me: “You can wait there if you want, but I have to serve them first.”
Customer #1: “When did that change?”
Me: “It never did. I always serve those who wait their turn, not necessarily where they decide to stand.”
(Customer #1 walked out with a huff.)
Question of the Week
Have you ever served a bad customer who got what they deserved?
