One Day My Prints Will Come
(I have recently started a new job. I need to send out over 800 letters, so I ask my supervisor some questions.)
Me: “Is there a usual vendor we use for printing and mailing?”
Supervisor: “Oh, we don’t do that directly. All our printing and mailing gets done through [Consulting Firm].”
(This isn’t unusual, so I let the firm know to expect some info from us to set up the mailing. I get to work, put together the draft, and send it to my supervisor.)
Me: “Can you look this over? If everything is okay, I can send it right off to [Consulting Firm].”
Supervisor: “It looks fine, but why are you sending it to [Consulting Firm]?”
Me: “Because you told me they handle all our printing and mail?”
Supervisor: “Not for something this small; we can print it all directly in the office. It will be cheaper that way.”
(I’m a bit frustrated by this but I let it go. The next day…)
Me: “Hey, can I get an expense approval for a box of paper?”
Supervisor: “What do we need all that paper for?”
Me: “For the letter I need to send out.”
Supervisor: “Oh, just send it over to [Local Print Shop]. They are the vendor we usually use for printing and mailing.”
(That finally answered the first question I had asked.)
Question of the Week
Have you ever served a bad customer who got what they deserved?