Oh, Brother, Where Art Thy Discount?
(My brother and I own a small bake shop. We give a discount to students, but people are always trying to scam us to get the discount when they don’t deserve it.)
Me: “Okay, your total is [amount].”
Customer: “But what about the discount?”
Me: “Are you a student?”
Customer: “No.”
Me: “Then you don’t get one.”
Customer: “What about the family discount?”
Me: “Excuse me?”
Customer: “The owner’s my kid brother. Family gets a discount here. Didn’t they tell you when they hired your stupid a**?”
Me: “One sec.” *turns towards the kitchen* “Yo! [Brother]! Come out here for a sec.”
(My brother, who is 6’5″ and built like a train, comes out and towers over my “brother” and me.)
Brother: “What?”
Me: “Apparently, I’m not the eldest. Meet our older brother.”
(The customer is starting to look pretty nervous now.)
Me: “Now, he’s our brother, and we should treat him with respect, but apparently, I didn’t do a good enough job explaining the discount. Could you assist?”
(My brother has a slight language disorder, so he doesn’t mince his words, and he does not suffer fools gladly. Now very grumpy, he turns towards our would-be brother.)
Brother: “Is he a student?”
Me: “Nope!”
([Brother] crouches down and looks the customer dead in the eye.)
Brother: “No. Discount.”
Question of the Week
Have you ever served a bad customer who got what they deserved?