Not-So-Smart-Phone, Part 13

(My two-month-old phone has suddenly and permanently frozen. As it’s still under warranty, I go to the store to replace it.)

Me: “Hello. My phone is broken.”

Employee: “Oh, dear. It is. Well, because it’s still under warranty, we’ll order a new one for you and notify you when it arrives in the shop.”

Me: “Really? That’s great. Thank you.”

(I fill out the forms and take my old broken phone home with me. About a month passes and I haven’t received a single letter or e-mail from the phone shop. I take an extra long break from work and run over there.)

Me: “Hi, sorry. I’m here about a replacement phone? Mine isn’t working, and hasn’t been working for a while.”

Employee: “Did you fill out the forms?”

Me: “I have them all here, along with my old phone.”

Employee: “Oh, this. Your phone came in about three weeks ago.”

Me: “Three weeks?! Why didn’t you notify me?”

Employee: “We did. We sent you a text message.”

Me: “…wait, what?”

Employee: “We texted you several times that your phone had arrived.”

Me: “You texted me? But my phone’s broken!”

Employee: “We sent you notification. I don’t understand why it took you so long—”

Me: “Ma’am, my phone is broken. How am I supposed to receive, let alone read a text message?! I can’t use my phone! That’s why I’m getting a new one! How was I supposed to know it had arrived?!”

(The employee pauses, thinks about it, then gives a huge shrug.)

Employee: “We sent you a message. You should have come sooner.”