No Wonder They Were Transferred

Me: “You’re speaking to [My Name] on tech support. How can I help you today?”

Customer: “Did you not speak to your colleague?”

Me: “I do apologise, but no one has spoken to me before transferring you through. How can I help?”

Customer: “Go back and speak to your colleague to explain the problem; I am not going through it again!”

Me: “I’m very sorry that this has happened, but I have no way of knowing who transferred you through to me. I am more than happy to help you if you let me know what the problem is.”

Customer: “FOR F***’S SAKE! I’M F****** SICK OF THIS S***!”

Me: “Again, I am really sorry that this has happened. Please remember that I did not do this to you and just want to help fix your problem.”

Customer: “F*** YOU!” *hangs up*

(Clearly there is no helping some people.)