Five Cents To Save The Whales Is Too Much For Some

, , , | Right | August 13, 2018

(Lately, a law was passed in France forbidding plastic bags in shops, to prevent pollution and people throwing plastic bags everywhere. Where I work, the CEO has decided to offer paper bags that cost 0,05 euros. You can, of course, leave without a bag or use one of your own. It is a Friday night. I am the youngest salesperson in the shop, so I have to attend the cash register. I also attend college for English studies. A man comes up to me with several items. At that moment, I don’t realise he is American and that he doesn’t speak fluent French.)

Me: “Would you like a paper bag?”

Customer: “I don’t care. Give me a plastic bag.”

Me: “I am sorry, sir. We don’t have them anymore; we just have those bags that cost 0,05 euros.”

(He is joined by his son, who asks me for a bag to carry the items, still in French. I explain to him that we don’t have free bags and that he will have to pay for one. Suddenly the older man starts yelling at me, in English:)

Customer: “I want a plastic bag! I’m an American! I shouldn’t have to follow French laws!”

Me: *in English* “Sorry, but you have to follow the law of the country.”

(His son brought a bag, clearly pissed at his dad and embarrassed, and they left. A week after, I learned that they complained about me and my “lack of professionalism” on the customer experience website.)

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