Needs A Confirmation Confirmation

(Our office has an online registration system that our clients use. I can’t count how many times I’ve received an email or phone call like this.)

Client: “I wanted to make sure my online registration form was received.”

Me: “Yes, I see it in our system. You should have received an automated confirmation email stating that it was successfully submitted; did that not come through to you? If not, I’ll have to let IT know there’s a glitch somewhere.”

Client: “Oh, yes, I got the confirmation that my form was received. I just wanted to make sure you got it!”

Me: *facepalm*