Needs Closure About The Food
(I am the supervisor of a truck-stop restaurant. The restaurant closed at 10:00 pm, but the store and fuel-bar stay open 24 hours, so we use a gate that we can pull across to close off the restaurant. I also put up a large sign in front of the gate that says “restaurant closed.” I am doing closing duties after putting up the sign and pulling the gate across (but not locking it yet as I need to get back and forth) when a customer opens the gate and proceeds to walk into a section of the restaurant with no lights on.)
Me: “I’m sorry, sir, but we’re closed.”
Customer: “What? What time do you close?”
Me: “We closed at 10:00.”
Customer: “So you’re not open?”
Me: “Nope, sorry.”
Customer: “Well… can I order food?”
Me: “Sorry, but the grills and everything else are turned off. Everything’s been put away. I can’t serve you anything.”
Customer: “Can I just get something to go?”
Me: “Nope, sorry. I can’t get you anything.”
Customer: “But I can get a burger and eat it here right?”
Me: “Sir, I can’t serve you at all tonight. I’m sorry but you’ll have to leave.”
Customer: “OH! You’re closed!”
Me: “Yup. Sorry.”
(There is an uncomfortably long silence before the customer says:)
Customer: “I’m not getting food, am I?”
Question of the Week
Have you ever served a bad customer who got what they deserved?