Log On To The Clueless Wide Web, Part 2
(I work at a call center geared toward internet and television technical support.)
Me: “Thank you for calling tech support. How may I help you today?”
Customer: “My service is out. It’s been out all day!”
Me: “Okay, I can help you with that. Is this your TV or internet service?”
Customer: “TV or what?”
Me: *slower* “Is this your TV or internet service?”
Customer: “What’s that?”
Me: “What’s what?”
Customer: “That second thing you said. What’s that?”
Me: “The internet.”
Customer: “Yeah, I don’t know what that is.”
Me: “Um, sir, it’s connected to computers.”
Customer: “I don’t know what that thing is, but I don’t got no computer.”
Me: “Okay, what kind of TV service do you have, then?”
(Thankfully, everything goes smoothly once we get off the topic of computers and internet.)
