Just When You Thought It Would All Be Yankee Doodle Dandy
(I’m working the floral counter at a high-end natural foods store. An older woman comes in, well-dressed and with a strong upper class southern accent, and peers at the cut flower display. Note that my accent is quite clearly Bostonian and couldn’t pass for southern even if I tried.)
Me: “Hello, ma’am, welcome to [Store]! Can I help you with anything today?”
Customer: “Yes, you can. My daughter is graduating from Georgia Southern. I’m having a party for her tonight, and I need flowers to make an arrangement.”
Me: “Oh, well, congratulations to your daughter! Are there any types of flower or colors in particular you had in mind?”
Customer: *looking affronted* “The Georgia Southern colors, of course!”
Me: *anxious smile* “Um?”
Customer: *as if this is a universally known fact* “Blue and white!”
Me: “Oh, okay! Well, we have quite a lot of lovely options for white, but I’m afraid as for blue we only have these blue hydrangea or this blue thistle.”
Customer: *frowns* “Hmm. Well, what would go with the hydrangea?”
Me: “You know, we just got these peonies in, and they come in an ivory as well as a cream, and they’re really quite stunning the way they open up, and we only have them for—”
Customer: *shocked* “Peonies? Honey, don’t you know those are a YANKEE flower?!”
Me: *speechless*
Question of the Week
Have you ever served a bad customer who got what they deserved?