Her Ever-Increasing Depths Of Entitlement

I work at a pool where you can swim laps. During the day, we have a lot of schools that come for swimming lessons. That means that the depth of one part of the pool is 130 cm, so kids are safe. The other parts are deeper.

The lifeguards call our boss through the walkie-talkie to help them deal with a difficult customer.

Customer: “The depth of the pool has to be 150 cm. I had a car accident and now I need to do exercises in the water to rehabilitate.”

Lifeguard: “We can’t change the depth of the particular part of the pool you’re in because of the kids, but there are plenty of other parts where the pool is deeper.”

Customer: “No. I do not want to move. I also have a bad case of tinnitus, so the music has to be turned off.”

Normally, the lifeguards can do that from the first aid room, but the device is broken. That means they have to go into the restaurant attached to the pool and turn it off there. Lifeguards cannot easily leave their post, so it already takes a while before they even get to leave. This is not to the liking of the old lady, who just starts screaming and cursing at them.

Our boss arrives and repeats everything the lifeguards told her.

Customer: *Fake crying* “I’m injured! Why won’t you help me?”

Boss: “Stop crying and treat our personnel right, and I’ll turn off the music, but the lifeguards cannot change the depth of the pool.”

Afterward, the customer comes to the reception.

Customer: “I’m coming back tomorrow at 11:30 and you are to turn off the music for me.”

Receptionist: “I’ll see what I can do, but I can make no promises.”

My boss told the lifeguards that if she came back again and made a scene again, they could escort her out and call the police if necessary. I’m so done with these people that think the whole world revolves around them.