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If Only She Could Hear Herself

, , , , , , | Right | August 29, 2021

Our office never stopped requiring masks to be worn, even when people began being able to get vaccinated. We have a sign — HUGE and right at eye level, but we all know clients ignore signs no matter what — that says to call us because we’re limiting the number of clients in the waiting room, but clients always jiggle the locked doorknob and/or knock on the door and don’t respond when I ask how I can help them.

The doorknob jiggles and then I hear knocking.

Me: “Yes, how can I help you?”

I’m greeted by dead silence and then knocking again. I speak much louder, in case they didn’t hear me.

Me: “Yes, how can I help you?”

More silence. And eventually, more knocking. I sigh and ask a technician to crack the door a little to see what the person needs. They open the door a few inches, and the client pushes past them, putting her cat carrier down and taking a seat. She is, at least, wearing her mask.

Me: “I’m sorry, ma’am, are you here for an appointment?”

Client: “Yes. I knocked several times, but no one was letting me in.”

Me: “Oh, were you not able to hear us asking if we could help you?”

Client: “I did, but I couldn’t talk through my mask.”

She’s saying this while WEARING the mask.