Her Brain Has Been Transferred

I work in a mail-order pharmacy. We ship to several different states, but if we don’t take a certain insurance, then we will transfer the prescription to one of our sister locations. I explain to a patient that her prescription has been transferred to our sister location and that they will process it and contact her once it’s ready.

Patient: “I’ve spoken to your location before and given you the shipping and payment information.”

Me: “Yes, ma’am, we have already transferred that information over to them along with your prescription.”

Patient: “Wouldn’t it be easier for you to just transfer the prescription direction to that pharmacy?”

Me: “…” *Head-desk*

I’m really not sure what she thought I was saying the three times that I said, “We have transferred your prescription.”