Help Us Help You. Please.

I’m talking with a customer who has made an online order with us. This order is delivered in three parcels, but they are missing one of the articles/parcels.

Me: “All right, could you tell me which article you are missing?”

Customer: “Yes, it’s a handbag.”

I checked the order, and guess what? The customer had only handbags. Close to ten of them. They didn’t know which brand or price.

We did figure it out, but still, please be prepared with needed information when calling customer service for help.