Give Them Exactly What They Ask For Or They Cannot Function
I work at the enquiries desk at a hospital. Most of the major banks in Australia no longer charge withdrawal fees for using a different bank’s ATM. However, a lot of people don’t realise this or prefer to use their own bank’s ATM.
Visitor: “Do you have an ATM in here?”
Me: “Yes, we have two, [Bank #1] or [Bank #2]. Which would you prefer?”
Visitor: “[Bank #3].”
Me: “That was not an option, sir; we’ve got [Bank #1] or [Bank #2].”
The visitor just stares at me blankly.
Me: “Okaaaay, then.”
I give them directions to the closest one.
Question of the Week
Have you ever served a bad customer who got what they deserved?
