False Colors
(We sell a lot of flip flops and they’re on stands helpfully organised by style and size. Most people sort themselves out but some require a little help.)
Customer: *points at shoes* “You have this in 41?”
Me: “Yes, it should be there.”
(I get up to check when she doesn’t move to take them, thinking they may have run out. However, they’re where they should be, so I hand it to her and she tries them on. They’re slightly small.)
Customer: “Give me another.”
Me: “I’m afraid we don’t have that one in a larger size.”
Customer: “No, not larger, another!” *she points towards identical ones in different colours*
Me: “Those are the same brand; they’ll fit the same…”
Customer: “Yes! Yes! Same brand!”
(I give up and give her a different colour that fits her identically.)
Customer: “Yes, perfect. I’ll take them.”
Question of the Week
Have you ever served a bad customer who got what they deserved?