Brought Her Baggage With Her

(I am currently checking out a customer with a $130 order. Another customer comes up behind her with one item and I tell the first customer that I will check the second customer out first before I continue to help her. Big mistake.)

Customer #1: “Why? That doesn’t make any sense! I was here first!”

Me: “It will only take a moment, ma’am. She only has one item.”

Customer #1: “Whatever.” *rolls her eyes and scoffs at me*

Customer #2: “No, really it’s okay. I can wait.”

Me: “It’s not a problem. Once I help you, I can focus on helping this customer bag.”

Customer #1: “Help me bag? You WILL bag!”

Me: *speechless*

(I keep quiet at this point so I don’t say something I regret. I help Customer #2 out and she leaves. Things are tense now between me and Customer #1. I am already bagging her items. My manager comes over to try and defuse the situation’)

Customer #1: “I’m glad you’re here, since apparently SHE needs help.”

(My manager and I bagged her items and got her out of there. She was the worst customer I had ever had to deal with since I had been working at that store.)