A Brain The Size Of A Jelly Bean
Customer: “Where are the jelly beans?”
Me: “Jelly beans are right this way.”
(I take her to the candy aisle and show her the selection.)
Me: “Would you like [Popular Brand], or [Store Brand]?”
Customer: “No, those aren’t jelly beans.”
(It’s hard to abide by “the customer is always right” here, because, well… something either IS a jelly bean or it ISN’T.)
Me: “I’m sorry, ma’am. Well, can you describe to me what you’re looking for?”
Customer: “Jelly beans. The ones I bought before didn’t come in all those colors.”
Me: “So they were all one flavor, not mixed?”
Customer: “That’s right.”
Me: “I apologize, ma’am; we only carry the mixed ones.”
Customer: “They were bigger than those! I bought them last week!”
(I start to assume there’s some sort of confusion, and begin showing her various gummies: gummy melons, bears, fish, etc. To my amusement, several other guests have begun assisting me in my quest for “jelly beans,” as the customer grows more impatient.)
Customer: “A-ha! I found them. These are the jelly beans, young lady.”
(She has picked up a bag of chocolate candies.)
Me: “They were chocolate, foil wrapped, with the little flag?”
Customer: “Yes.”
Me: “Oh, sorry about that. Well, happy holidays, ma’am.”
(She later complained to the manager about my lack of product knowledge.)
Question of the Week
Have you ever served a bad customer who got what they deserved?