Be Glad It Wasn’t Slartibartfast
(My call center doesn’t rely on any script; we just have things we’re required to share with our customers. It gives us the opportunity to be playful and fun in certain situations, or we can be serious and sympathetic in others. The following takes place at the end of the call:)
Me: “Your reference code will be easy to remember if you’re into Douglas Adams. Zerbop.”
Customer: “What was that?”
Me: Zerbop. Zulu, echo, bravo
Customer: “No, I got that. The other part.”
Me: “It sounds like a character Douglas Adams would write about.” *I think to myself that I had horribly misjudged the situation*
Customer: “Oh. Okay.”
Me: “Was that all I could do for you today?”
Customer: “Yes. So long, and thanks for all the fish.” *click*
Question of the Week
Have you ever served a bad customer who got what they deserved?
