Asking For A Discount: It’s All In The Delivery

(My company sells gravel, and this takes place after pricing a small amount of material for a customer that they could pick up with a trailer.)

Customer: “Hey, what’s your delivery charge to [Nearby Town]?”

Me: “$65, usually.”

Customer: *annoyed* “Really. $65.”

Me: “Yes, sir, or you’re welcome to come pick it up yourself, if you’d like.”

Customer: “Will you give me a discount if I come pick it up?”

Me: “I’m sorry? You wouldn’t have to pay the $65 delivery charge if you picked it up, if that’s what you mean.”

Customer: “No, would you give me a discount other than not paying the delivery? Like take the amount of the delivery off the gravel, too?”

Me: “Um, no, sir. There is no discount for picking up your material.”

Customer: “Well, I just thought I should get a discount.”