Her Brain Is Made Of Cream

, , , | Right | November 14, 2018

(I work in the cafe that sits inside of a large bookstore. A woman approaches my register and purchases a small cup of medium roast coffee with some pumpkin spice syrup and room for cream. I prepare and hand her the drink and continue about my business. I manage to take a fifteen-minute break AND be back on the clock for another hour before she approaches me with a scowl.)

Customer: “What kind of coffee did you sell me? This is not [Brand] coffee. You sold me some cheap stuff. This is just undrinkable.”

Me: “That is a cup of [Brand] medium roast, ma’am. It’s the same type of coffee that they sell at every other [Brand] store.”

Customer: “No, it isn’t. If it is, then you made this really wrong. Maybe it’s the pumpkin syrup.”

Me: “Have you had any pumpkin syrup at any other [Brand] store this year?”

Customer: “Yes, and this isn’t the same.”

(She opens her cup to reveal a surprisingly dark shade of coffee. I realize it looks exactly like it did when I first handed it to her.)

Me: “Did you try adding any cream? I left you room for it in the cup like you requested.”

Customer: “How can I add cream if the container is empty?!”

(I then realize that she tried to add cream, realized our carafe was empty, and decided not to notify or ask me about refilling it. I reach into our under-counter fridge and fill the container up and hand it to her.)

Me: “Add some of this and try it now.”

(She takes it angrily from the counter and adds a copious amount of cream. The drink is now more cream and pumpkin spice syrup than it is coffee. She takes a sip and nods.)

Customer: “See? Now that’s how [Brand] coffee normally tastes. Why couldn’t you have just made it like this the first time?!”

(She happily walked away, sipping on her coffee-flavored milkshake, while I stared at her in disbelief. When will I ever learn to make a decent cup of coffee? The world may never know.)

This story is part of our Pumpkin Spice roundup!

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