Right Working Romantic Related Learning Friendly Healthy Legal Inspirational Unfiltered

As If The Fraudsters Were Born Yesterday

, , , | Legal | July 8, 2018

(I work at a rather successful insurance company. A gaudy, middle-aged woman walks in. We go through all the information needed smoothly until…)

Me: “Okay, that just about does it. I just need you to answer one more question.”

Client: “Okay.”

Me: “What date were you born?”

Client: “October 7, 1973.”

Me: “Okay.” *murmuring as I write it down* “October 7, 1973.”

Client: “Oh, I think you must have misheard me. I said January 19, 1969.”

Me: “Oh, my mistake.”

(We go through everything again to make sure I didn’t make any mistakes. Lo and behold, when we get to the birth date, more trouble arises.)

Me: “And your birth date is January 19, 1969. Is that correct?”

Client: *getting aggravated* “You need to listen more carefully! I said May 23, 1972!”

Me: *getting suspicious* “Hey, [Coworker], can you come over here real quick?”

Coworker: “Uh, yeah, sure.”

Me: “And Miss [Client], what did you say your birthday was?”

Client: “September 1, 1965!”

Me: “Uh-huh, and [Coworker], what did I put down last?”

Coworker: “May 23, 1972.”

Client: “I never said that! He must have misheard me!”

Me: “[Coworker], do you think I misheard her? I mean, May 23, 1972 does sound a lot like September 1, 1965.”

Coworker: *catching on* “Yeah, you’re absolutely right, [My Name]. I’ll just go get security down here and see if they think the same thing.”

(Upon hearing this, the lady turned bright red, and turned around to run. She tripped and fell, along with her purse, to the ground. The purse burst open to reveal 20+ credit cards. She got up to run, but found herself face to face with a security guard. Turned out she was an identity thief, and was simply trying to remember the birth date of the person she was impersonating.)

Question of the Week

What is the most stupid reason a customer has asked to see your manager?

I have a story to share!