And Then There Are Those Who Talk Too Much…
I work in a call center for a major bank.
Client: “I want to complain about the automatic answering thing.”
They’re referring to the IVR — integrated voice recognition.
Client: “It doesn’t give the option to press zero to talk to someone.”
Me: “You can say, ‘associate,’ or, ‘customer service,’ and it will connect you.”
Client: “What if someone can’t talk? Even if they are disabled and they can only press buttons with their nose?”
Me: “This is a voice-based call center. People who can’t talk won’t call this number. They would use TTY or a relay service.”
Client: “I still think it’s wrong, and when the higher-ups listen to this call I’m sure they will fix it. It’s just not fair for people who can’t talk!”
Question of the Week
Have you ever served a bad customer who got what they deserved?
