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| Working | February 21, 2013

(Note: I’m calling about my mortgage to see if they can get me a better deal.)

Operator: “Okay, I’m just going to ask you a few questions and then we’ll see what we can do for you.”

Me: “Okay, that’s fine. Fire away.”

Operator: “How much do you owe on your mortgage?”

Me: “Roughly £97,000.”

Operator: “Okay, and who is your current mortgage provider?”

Me: “HSBC.”

Operator: “And how do you spell that?”

Me: “Um… H… S… B… C.”

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